Book review: Is it important to ensure nobody gets offended? | BoMentis Coaching House

Book review: Is it important to ensure nobody gets offended?

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Stellar Management Teams book review by Anna Lönnroth; Executive Coach and Trainer

Trust is a big word everyone seems to be talking about these days. So do Ristikangas and Rinne in their book “Stellar Management Teams”. (Routledge, 2018) But they have something new and fresh to say about trust.

Ristikangas and Rinne share elements of trust, which are based on research from Schoorman et. al. The authors point out that trust is also about communication style. The book is filled with concrete actions on how to build trust in the discussion.

What creates trust in you: saying things directly with correct words or making sure that nobody gets offended? Talking about these communication styles could bring out a completely new angle to the management team discussions.

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